What types of products do you offer?
Our store provides a curated selection of stylish and functional beauty and fashion products. This includes innovative tools such as the 8 In1 Eyebrow Shaping Template and a variety of fashionable dresses, including the ADORA Floral Square Neck Puff Sleeve Dress. Each item is chosen to empower customers to express their individuality and enhance their personal style.

How can I return an item?
To initiate a return, you must contact us at support@investdiff.store or +447877846808 within 30 days of receiving your item. The product must be in its original condition, unworn or unused, with tags attached, and in its original packaging. You will need to provide proof of purchase. Once your return is accepted, we will send you a return shipping label and instructions on how to proceed. Returns can be sent to: 31 Llandennis Avenue, Cardiff, Wales, CF23 6JE.

What is your shipping policy?
We aim to process orders within 24-72 hours from our location at 31 Llandennis Avenue, Cardiff, Wales, CF23 6JE. Depending on your location, you can expect your package to arrive within 6-15 days for domestic UK shipping. International shipping times may vary. Our dedicated support team is available at support@investdiff.store to assist you with any shipping inquiries you may have.

Are there any items that cannot be returned?
Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items such as beauty products. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific item, please contact us at support@investdiff.store for clarification.

How long does it take to receive a refund?
Once we receive and inspect your returned item at 31 Llandennis Avenue, Cardiff, Wales, CF23 6JE, we will notify you via email at the address you provided regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

Can I exchange an item?
The most efficient way to exchange an item is to return the original product to 31 Llandennis Avenue, Cardiff, Wales, CF23 6JE, and, once the return is accepted, make a separate purchase for the new item on investdiff.store. This ensures that you receive the desired product without delay.

Do you offer international shipping?
We primarily focus on domestic shipping within the United Kingdom from our base in Cardiff, Wales. If you are interested in international shipping options, please contact our support team at support@investdiff.store or +447877846808 for further assistance and information on potential future offerings.

What should I do if my item arrives damaged?
If your item arrives damaged or defective, please inspect it upon reception and contact us immediately at support@investdiff.store or +447877846808. We will evaluate the issue and work to resolve it promptly, ensuring your satisfaction with our products.